Lauren Taylor

Director of Food and Beverage @Hilton Raleigh North Hills

Raleigh, NC, US

Manage a team consisting of 5 Food and Beverage managers and 6 supervisors to ensure all departments provide excellent customer satisfaction, promote teamwork and run overall smooth operations• Implemented plans in all F&B departments to increase staffing and product offerings as we emerge from the Covid operations while continuing to control expenses• Planned and executed many employee events to increase employee retention, including cook outs, surprise and delight gifts, thank you cards, and goody carts • Prepare and lead monthly Food and Beverage meetings and attend all department meetings• Monitor and control all department expenses including payroll, beverage costs, food costs, and all other operational expenses• Create cost effective, appealing beverage menus and collaborate with the Executive Chef to create for all other menus• Train all in house training classes including New Hire Orientation, Make It Right, Blue Energy Service Skills and TIPS• Perform weekly, monthly and 90 day forecasting to effectively control expenses and payroll• Prepare all Food and Beverage budgets• Active on the Executive Committee to ensure the overall hotel goals are being met

Western Michigan University

Bachelor of Business Administration (BBA), Business Administration and Management, General

Kalamazoo Valley Community College

Associate’s Degree, Business Administration and Management, General