Lauren Tafoya
Customer Success Leader | Advocate for empowering Women and Moms
- Role
- Sr Director, Customer Success at On24
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Lauren Tafoya
With over a decade of experience in customer success leadership and account management, I currently serve as Senior Director of Customer Success at ON24, overseeing global CSMs responsible for managing $27M in ARR. My focus lies in driving value, utilization, growth, and retention of ON24 products through a structured approach with dedicated and scaled Customer Success Managers. My core competencies include building and maintaining strategic partnerships, value selling, and problem solving, all of which I leverage to ensure customer satisfaction and operational excellence. I am committed to enabling my team, enhancing customer success outcomes, and delivering measurable impact through cross-functional collaboration and continuous process improvement.
Experience
Sr Director, Customer Success
Mar 2025 — Present
Overseeing teams that mange $27M in ARR through a processed approach to driving value, utilization, growth, and retention of ON24 products. This is managed across a global team of dedicated and scaled Customer Success Managers.
Education
Dominican University
Bachelor of Science - BS, Nutrition
2006 — 2009
Indiana University Bloomington
Nutrition Sciences
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