Lauren S.
Operations Team Lead @Chicago Post Office Employees Credit Union
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WORK HISTORY
Operations Team Lead @Chicago Post Office Employees Credit Union
Chicago, IL, US
Led customer success strategies that resulted in 10% membership growth—the highest in 20 years.• Spearheaded fintech implementations (remote deposit & bill pay), increasing customer engagement.• Managed 6-member operations team, achieving a 95% first-contact resolution rate.• Developed onboarding programs & training manuals, enhancing adoption of new financial products.• Collaborated with cross-functional teams to implement digital banking solutions, improving client satisfaction.
ABOUT LAUREN S.
I’m a results-driven Operations and Project Management Professional with over 10 years of…
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