Lauren Staker
Head of Total Customer Experience (Tcx) @Virgin Media O2
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WORK HISTORY
Head of Total Customer Experience (Tcx) @Virgin Media O2
Leading cross-functional initiatives to improve end-to-end customer journeys and accelerate digital channel adoption.Responsible for translating CX strategy into practical programmes that remove friction across the customer lifecycle and deliver seamless, connected customer experiences while improving commercial and customer outcomes.Focus areas include customer journey transformation, digital channel shift, data-driven CX improvement and cross-functional programme leadership.
EDUCATION
University of the West of England
Human Resources Management
CIPD Qualifications
CIPD Level 7 Advanced Diploma in HR Management, Human Resources Management and Services
SKILLS
ABOUT LAUREN STAKER
Customer experience leader driving end-to-end journey transformation and digital channel shift. Currently leading Total Customer Experience, delivering cross-functional initiatives that remove friction and create seamless, connected customer experiences. Experienced in translating CX strategy into practical programmes that improve customer outcomes and business performance.
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