Lauren Shearer

About Lauren Shearer

Veteran Customer Success leader with a track record of growing and transforming privately held businesses to meet the needs of its customers, their constituents and company stakeholders. Empathetic change agent with high-impact roles as a GM, customer success executive, thought partner to the CEO, key account CSM, resident hands-on functional expert, and a lead-by-example mentor to peers and team members. Diverse experience in mission-driven, services-oriented organizations from start-ups to emerging growth, special situations to mergers and acquisitions.Exceptionally skilled in all areas of customer success, as well as zero-based planning, distilling complex scenarios with analytical data-driven insights, adopting capital efficient investment strategies, mitigating business risks, identifying opportunities to improve account health and expansion, and fostering the growth of cross-functional high-performance teams by overcoming the five dysfunctions; all to achieve the vison, mission, and goals of the organization. A steward of corporate consistency and predictable performance with a hallmark of situational leadership, operational excellence, creative and pragmatic business strategies, organizational alignment, and results-driven cultures of accountability.

Experience

1. Operations Manager

   River Brook

   Aug 2024 — Present · Birmingham, AL, US