Lauren Secrest
A seasoned leader with a proven track record of driving results and fostering robust relationships across all levels of business.
- Role
- General Manager at Drury Inn & Suites
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
Experience
General Manager
Apr 2025 — Present · Columbus, OH, US
People & Operations Leadership: Led and supported all hotel departments—Housekeeping, Food & Beverage, and Front Desk—ensuring effective workforce planning, employee engagement, and consistent people practices.Culture & Employee Experience: Championed a Friendly First service culture, reinforcing behavioral standards, recognition, and accountability to drive high engagement and positive employee and guest experiences.Labor & Cost Management: Managed monthly labor budgets and staffing models, balancing operational needs with cost control and compliance.Performance Management & Coaching: Established clear performance expectations, provided ongoing coaching, and held leaders accountable to service standards and employee development.HR Partnership & Cross-Functional Collaboration: Partnered closely with HR, regional leadership, peer properties, IT, and off-site stakeholders to support talent initiatives, policy adherence, and operational alignment.
Education
University of Mount Union
Business, Health Care Administration and Human Resources
2007 — 2011
Skills
- Microsoft Office
- Leadership
- Customer Service
- Recruiting
- Event Planning
- Time Management
- Powerpoint
- Microsoft Excel
- Public Speaking
- Human Resources
- Social Media
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