Lauren Scrofani
Executive Client Services Advisor @Executive Career Upgrades
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WORK HISTORY
Executive Client Services Advisor @Executive Career Upgrades
Facilitate 1:1 and group onboarding Zoom calls to help clients navigate technical online training using our Automation process, maximize program value, and set actionable goals through a Success Plan, significantly improving client outcomes.• Respond to support tickets daily using FreshDesk, escalating where necessary to maintain client satisfaction.• Perform interview certifications for 10+ clients weekly and hold personalized strategic calls to enhance client performance, boosting job search success and measurable results.• Achieved 100% client retention and eliminated refunds by creating an effective onboarding presentation and script.• Manage the end-to-end success of clients in the executive coaching program and collaborate with C-Suite leaders in the organization, consistently driving process improvements and recommendations to the executive team.• Lead virtual community engagement efforts through Slack management and HubSpot daily marketing emails, strengthening client relationships and advocating for a collaborative environment.
EDUCATION
Vicoria University Wellington
Bachelor's of Science Degree, Information Management, Finance
General Assembly
Visual Design
University of Colorado Boulder
Bachelor's of Science Degree, Information Management, Finance
University of Colorado Boulder
B.S., Finance, Information Management
ABOUT LAUREN SCROFANI
As a passionate and results-driven coach and customer success leader, it is my mission…
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