Lauren Presser-Dempsey
Client Success Manager @Brave
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WORK HISTORY
Client Success Manager @Brave
Administer more than 50 client accounts and implement targeted retention strategies to enhance revenue and profitability in a competitive landscape.• Partner with Operations, Business Development, and Marketing teams to boost user acquisition and engagement ratings to drive overall sales performance.• Act as the primary liaison following each sale tasked with driving campaign performance, delivering customized optimization solutions, and monitoring client KPIs to meet and exceed established targets. • Organize and facilitate post-campaign reviews with key clients to present performance insights, identify growth opportunities, and develop action plans to enhance long-term partnerships.• Negotiate contract renewals and expansions to secure agreements with high-value clients, contributing to the company’s revenue stability.• Introduce a new role within the Sales Department to organize and execute corporate offsite events to foster team collaboration and improve overall morale.KEY ACHIEVEMENTS• Established a new role to assist the Sales Team with travel to offsite and collaborative team building events.
EDUCATION
Fairleigh Dickinson University-Florham Campus
Bachelor's degree, Communication and Media Studies
Pace University-Pleasantville/Briarcliff Campus
Bachelor of Arts (B.A.), Communication and Media Studies
White Plains High School
General Studies
ABOUT LAUREN PRESSER-DEMPSEY
I am a seasoned account management with 8+ years of marketing, sales strategy, and client relationship management experience. Recognized for demonstrating a natural aptitude for leading successful marketing campaigns, as well as for establishing new processes and procedures, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded performance goals and I am adept at delivering consistent, quality results. Professional focal points include growth strategy, new business development, event planning and coordination, advertising, sales forecasting, and account retention. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, interpersonal skills, as well as team leadership, campaign management, and problem-solving to support efficiency and maximum returns. Currently, I am the Account Manager with Brave Software. In this capacity, I manage more than 50 client accounts and implement targeted retention strategies to enhance revenue and profitability in a competitive landscape. I also act as the primary liaison following each sale tasked with driving campaign performance, delivering customized optimization solutions, and monitoring client KPIs to meet and exceed established targets. In addition, I work with Operations, Business Development, and Marketing teams to boost user acquisition and engagement to drive sales performance.Colleagues describe me as a dedicated, personable, driven, sales and account management expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.
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