Lauren Pinkus

About Lauren Pinkus

An enthusiastic and hard working problem solver, eager to be an asset to any team. My varied skills and flexibility enable me to play multiple roles, helping teams where need is most.I have 17+ years experience on agile projects ranging from large, agency-wide implementations of Commercial Off The Shelf Systems to small custom built solutions. Serving as business analyst, quality assurance tester, trainer and program manager, I\'ve supported and led teams from project inception to completion.My experiences include all aspects of the Software Development Life Cycle; communicating with stakeholders, helping them translate needs to system requirements, and developing effective training to ensure system longevity and effectiveness. Through my work, I strive to help others understand and implement their personal and business goals. Specialties: Acquisitions, ServiceNow, Requirements Gathering and User Story Creation, Agile methodology, Quality Assurance and Regression testing, Teaching and training in both large and small classrooms, to varied audiences, System Analysis, Software Implementation, Data Scrubbing, Project and Technical Documentation, Configuration Management, Logistics Coordination, Technical Training Program Design and End User Support.Software: ServiceNow, PRISM, entellitrak, MS Office, JIRA, Confluence, Rally

Experience

1. Director of Technical Project Management

   MetaPhase

   Jul 2020 — Present

Education

• The Ohio State University

  MA, Sociology - Political & Stratification

  2003 — 2008

• Tufts University

  Bachelor's degree

• Tufts University

  BA, Child Development, Classical Greek Studies

  1996 — 2000

Skills

• Data Analysis
• Teaching/Training
• Management
• Editing
• Analysis
• Marketing
• Business Analysis
• Sdlc
• Qualitative Research
• Research
• Requirements Analysis
• Program Management
• Training