Lauren Pecora
Strategic SaaS & Client Success Leader | 10+ Yrs in Enterprise Software | Ops Optimization | Cross-Functional Team Builder | Process Improvement | Project Delivery | Customer Retention
- Role
- Benefits Technology Specialist at United Producers Group
- Location
- Charleston, SC, US
- LinkedIn followers
- 500 followers
About Lauren Pecora
Strategic and performance-driven operations leader with over a decade of experience in SaaS implementation, enterprise client success, and cross-functional project execution. I specialize in driving operational efficiency, managing large-scale software integrations, and leading customer success initiatives that improve retention, satisfaction, and ROI.Most recently, I led Enlighten software implementations for Fortune 500 clients, achieving >25% efficiency gains and $500K+ in cost savings through process optimization and workflow automation. With a strong foundation in stakeholder management, team leadership, and enterprise technology, I bring a customer-first mindset backed by data-driven execution.I thrive in dynamic, fast-paced environments and am passionate about solving complex business challenges through collaboration, continuous improvement, and scalable solutions. Whether supporting client onboarding, leading software rollouts, or optimizing internal processes, I bring clarity, structure, and measurable outcomes.Core Competencies: SaaS Project Management | Client Success Strategy | Enterprise Software Implementation | Cross-Functional Leadership | KPI & Performance Metrics | Technical Support | Workflow Optimization | Change Management | Salesforce | Zendesk | Process Improvement
Experience
Benefits Technology Specialist
Sep 2025 — Present · Mount Pleasant, SC, US
Education
University of South Carolina
Bachelors of Science in Business Administration, Marketing and Human Resource Management
2007 — 2011
Darla Moore School of Business at the University of South Carolina
Bachelors of Science, Marketing and Human Resource Management
2007 — 2011
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