Lauren Patey
- Role
- Corporate Training Manager at ClearOne Advantage
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
Experience
Corporate Training Manager
Nov 2018 — Present
At ClearOne, we work to create a custom, confidential debt relief plan our clients can afford- Hold new hire training classes in person and remotely to fully onboard all account executives and customer service representatives along with ADP management - Train on systems, sales talk tracks, and human resource related items - Assisted in company-wide CRM transition to SalesForce, Balto, Fitsyn, and Supermoney through training, development, and troubleshooting - Provide on-the-job training once onboarding is complete - Create training materials and perform call audits to ensure best practices are being followed - Develop material to measure, track, and improve KPIs - Interview account executive candidates - Ensure company and account executives are meeting sales goals and KPIs - Manage group trainings to coach on talk tracks, system functions, and KPIs
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