Lauren Moore

About Lauren Moore

Experienced Customer Success and Sales leader specializing in technology. Passionate…

Experience

1. Sr Enterprise Customer Success Manager

   Okta

   Jul 2019 — Present · Nashville, TN, US

   Okta is an enterprise grade identity management service, built from the ground up in the cloud and delivered with an unwavering focus on customer success. With Okta, IT can manage access across any application, person or device. Whether the people are employees, partners or customers or the applications are in the cloud, on premises or on a mobile device, Okta helps IT become more secure, make people more productive, and maintain compliance.My role with Okta is to make customers successful through the below motions and activities- Develop a deep understanding of my customer\'s business, challenges, goals and initiatives- Serve as the primary point of contact post implementation and assume overall customer adoption responsibility and escalation management role- Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value- Partner with internal Okta stakeholders to align account activities with the customer\'s business case and strategy- Prepare and educate customers on new features and releases- Monitor and identify adoption and utilization trends, and ultimately provide recommendations based on risk and customers’ business needs- Conduct periodic customer health-checks- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal- Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product- Work with the sales team to properly sell and position Success Services.

Education

• San Francisco State University

  Bachelor of Arts - BA, Communication, General

  2003 — 2006