Lauren McMahon

About Lauren McMahon

Experienced Account Manager with a proven track record in the automotive supply chain industry. Proficient in developing and executing global multi-modal transportation strategies, with extensive expertise in truckload, less-than-truckload (LTL), intermodal, parcel, ocean and air freight solutions. Well-versed in identifying, implementing, and optimizing transportation strategies to enhance efficiency, minimize emissions, and drive continuous improvement for OEM, Tier 1, and Tier 2 automotive clients.

Experience

1. Key Customer Success Manager

   C.H. Robinson

   Apr 2025 — Present · Auburn Hills, MI, US

   Manage top and bottom lines of customer accounts, including global P&L oversight, expense management, and monthly revenue forecasting-Ensure optimal resource allocation and leverage customer data to design and implement supply chain solutions-Develop and execute strategic account plans aligned with both customer objectives and C.H. Robinsons enterprise vision-Build and manage strategic relationships with executive level stakeholders, aligning global business functions to support long-term growth and operational success-Lead contract negotiations-Identify growth opportunities and create improvement roadmaps while managing budgets and cross-functional resources-Translate the voice of the customer into actionable insights, ensuring alignment between business management processes and customer expectations-Provide coaching and mentorship to service delivery teams, fostering collaboration, accountability, and continuous improvement

Education

• Oakland University

  Bachelor's degree, Communication and Media Studies

  2012 — 2016

Skills

• Customer Service
• Powerpoint
• Microsoft Excel
• Microsoft Office
• Sales
• Teamwork
• Microsoft Word
• Leadership
• Social Media
• Communication