Lauren McDonald

Intake Specialist @VibrantCare Rehabilitation

Houston, TX, US

Verified patient insurance coverage, benefits, and authorizations for therapy services using payer portals and phone communication.Created and maintained accurate patient accounts within the EHR and billing systems.Prepared and supported clean claim submission by ensuring complete and correct patient and insurance data.Uploaded and organized referral documents, insurance cards, and authorization forms in compliance with HIPAA standards.Collaborated with internal departments to ensure accounts were ready prior to patient appointments.Monitored intake queues and completed daily assigned tasks efficiently and accurately.Used multiple platforms including insurance portals, clearinghouses, and internal systems to streamline the intake process.Identified and resolved data discrepancies to prevent billing issues or claim denials.Participated in process improvements and supported updates to intake workflows and documentation.

University of Cincinnati

Certificate

Western Governors University

Master of Science - MS

University of Cincinnati

Microcredential

University of Cincinnati

Bachelor of Arts - BA

Texas Woman's University

Master of Business Administration - MBA

Texas Woman's University

Master of Health Administration

University of Cincinnati

Associate of Arts - AA