Lauren Martin
Senior Manager, Customer Success at Juniper Square
- Role
- Senior Manager, Customer Success at Juniper Square
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Lauren Martin
Senior Manager of Customer Success with 7+ years of experience leading and scaling high-performing teams in fast-growing SaaS environments.I currently lead Customer Success Managers across Mid-Market and Growth at Juniper Square, where I joined as one of the first ~100 team members and have grown alongside the company as it scaled. My role focuses on people development, renewal and expansion strategy, and coaching teams on how to drive adoption, value realization, and long-term customer success.I’m a hands-on, player-coach leader who partners closely with cross-functional teams and supports CSMs during high-stakes moments, including complex renewals and competitive pressure. I’m particularly interested in practical applications of AI and automation that improve coaching, enablement, and day-to-day execution for customer-facing teams.
Experience
Senior Manager, Customer Success
Dec 2025 — Present · San Francisco, CA, US
I lead Customer Success Managers across Mid-Market and Growth, responsible for team performance across renewals, expansion strategy, and complex customer situations.I interview, hire, onboard, and develop senior individual contributors, and coach teams on consultative, value-based conversations, executive communication, and navigating competitive pressure.I also build systems and tooling that improve enablement and execution, including internal coaching workflows and automation to support customer outreach and engagement.
Education
Punahou School
High School
Williams College
Bachelor's degree, History
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