Lauren Lejohn
Elite Services Concierge @American Airlines
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WORK HISTORY
Elite Services Concierge @American Airlines
First point of contact for our premium passegers and the face of the Admirals Club. Primary responsibilities are to verify and confirm access to VIP Membership Lounge. Also, responsible for maintaing and updating membership accounts. Duites include-Generate over 12k monthly; New and Renewal of memberships and One Day Entry passes-Top performer in New Annual Membership Credit Card accounts-Responsible for updating & maintaining existing membership accounts -Assist passengers with flight, gate, and ticketing information-Verify lounge access via; Annual Memberships, OneWorld Tier Status, International Premium travel and Transcontinental travel-Provide quality customer service to celebrities and high profile clientele
EDUCATION
Spelman College
Bachelor of Arts (BA)
SKILLS
ABOUT LAUREN LEJOHN
Senior of Client Services, Sales and Community Affairs, specializing in generating new…
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