Lauren Leech
- Role
- Customer Delivery Manager (Operationsos) at ZoomInfo
- Location
- Pullman, WA, US
- LinkedIn followers
- 500 followers
About Lauren Leech
Senior Technical Delivery Manager with 8+ years of experience leading enterprise SaaS…
Experience
Customer Delivery Manager (Operationsos)
Feb 2022 — Present
Overview: Product delivery and technical project integration manager for OperationsOS: RingLead, the ZoomInfo data hygiene and orchestration software.(Platforms include: Salesforce, Marketo, HubSpot, Eloqua, Dynamics and Snowflake.) Details:+ Technical client delivery specialist for over 170 SMB - Strategic accounts throughout the entire customer lifecycle; providing implementation, training, troubleshooting, fixes, and best practices.+ Subject matter expert in data hygiene initiatives such as deduplication, normalization, segmentation, and API enrichment - especially as they pertain to CRMs and MATs (Leads, Contacts, Accounts, etc).+ Technical resource for the ZoomInfo API and RingLead Enrich Premium methodologies: bulk enrichment with scheduled jobs (Mass Enrich) and instant enrichment (Web Submission) using the RingLead for Salesforce Trigger and/or Marketo and HubSpot Webhooks.
Education
Gonzaga University
Bachelor of Business Administration - BBA, Marketing
Gonzaga University
Bachelor of Business Administration - BBA, Law and Public Policy
Gonzaga University
Bachelor of Business Administration - BBA, Management Information Systems, General
Skills
- Branding & Identity
- Simmons
- Cascading Style Sheets (Css)
- Database Administration
- Consumer Behaviour
- Customer Service
- Information Technology
- Html5
- Scrum
- R
- Sql
- Social Media
- Market Research
- Unified Modeling Language (Uml)
- Web Development
- Creative Writing
- Political Science
- Adobe Creative Suite
- Public Policy
- Microsoft Office
- Big Data Analytics
- Microsoft Excel
- Digital Marketing
- Google Adwords
- Mis
- Retail Sales
- Oracle Database
- Php
- Information Systems
- Graphic Design
- Bpmn
- Management Information Systems (Mis)
- Leadership Development
- Oracle Sql Developer
- Java
- Microsoft Access
- Agile Methodologies
- Customer Relationship Management (Crm)
- Salesforce.com Administration
- Api Management
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