Lauren Leblanc

About Lauren Leblanc

Specialties Market Operations, P&L Management, provider relations, network…

Experience

1. Vice President, Contracted Market Operations

   Optum

   Jun 2021 — Present

   Responsible for Contracted Provider Market Operations for Optum and WellMed. •Provides strategic and operational direction for the contracted markets within their designated territory in a manner that promotes consistency, sustainability, and scalability. •Accountable for performance as it relates to overall P&L and other key metrics for business operations which span multiple markets. •Directs the planning, implementation, and control of programs, projects, and improvement initiatives contributing to the strategic business goals and operational objectives of WellMed/Optum FL. •Provides oversight and guidance on education, training, and onboarding of staff within their responsibility, and to partner with centralized department leaders responsible for Enterprise education and training as well. •Provides strategic direction on local market staff roles and responsibilities as it pertains to performance of contracted business and will partner and remain connected to other business units within FL including but not limited to employed operations as well as units such as the practice support unit. •Develops, plans, and implements programs to achieve objectives within the Enterprise pillars and goals including Quality/Risk Adjustment, Growth, Care and Value and Organizational Development. •Serves as the focal point for planning, implementation, and improvement of priorities that drive performance on key business goals. •Oversees any region, market, or enterprise-wide action plans to ensure business goals and targets are being met. •Responsible for identifying inefficiencies throughout the region and creating, planning, and implementing various strategies in collaboration with necessary central/market stakeholders. •Partners with other FL leaders to ensure the market operations teams are acting in line with FL and Enterprise goals. Ensures barriers, risks and areas of opportunities are identified, researched, and addressed to continue to drive the Optum mission.

Skills

• Provider Relations
• Cms
• Mso Operations
• Risk Contracting
• Strategic Planning
• Interviews
• Negotiation
• Market Research
• Network Development
• Insurance
• Sales
• Product Differentiation
• Value Based Contracting
• Medicare
• Recruiting
• Hedis
• Provider Recruitment
• Contract Recruitment
• Health Insurance
• Leadership
• Healthcare
• Marketing
• Managed Care
• Medicaid
• Market Analysis
• Provider Credentialing
• Training
• Management
• Team Building
• Cahps
• Ahca