Lauren Klemans

Customer Success Manager @Lucida Surfaces

Wayne, NJ, US

Assist with ensuring smooth daily operations, client experience, and brand support in a fast-paced flooring manufacturing environment, working closely with the COO to ensure seamless execution across departments.• Work closely alongside designers, architects, developers, contractors, installers, retailers, distributors, sub-contractors, project managers, and executive assistants to keep projects and timelines on track for flooring material placement, payment, and delivery. • Manage the full order lifecycle—including processing, fulfillment, and invoicing—for e-commerce and wholesale accounts using Squid (ERP/OMS); EDI/API integrations.• Handle inventory management and material reallocation, including real-time adjustments, sales rep returns, credit approvals, and resolution of wholesale/e-commerce claims.• Act as primary liaison for sales representatives and third-party marketplaces, ensuring clear communication, timely support, and service consistency.• Provide team direction and issue resolution support to maintain a high standard of customer satisfaction and service efficiency across departments.

Montclair State University

Bachelor of Science - BS, Business Administration, Marketing

Northumbria University

Study Abroad