Lauren Jungkunz
Senior Manager, Digital Incentives Customer Success @Neptune Retail Solutions
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WORK HISTORY
Senior Manager, Digital Incentives Customer Success @Neptune Retail Solutions
US
Managed a diverse team of Digital Campaign Managers and Manager of Campaign Delivery at Quotient Technology Inc, focusing on defining role expectations, aligning with team and company OKRs, and setting high standards for quality, client service, and execution. Demonstrated expertise in mentoring and developing team members through regular performance reviews, 1:1s, and career growth coaching. Actively involved in assessing and optimizing team composition and account assignments, as well as recruiting, interviewing, hiring, and onboarding new talent. Collaborated closely with senior leadership to establish and communicate team OKRs and business objectives. Pioneered projects to enhance product launches, process improvements, and scalability, ensuring increased efficiency and profitability. Established as a key liaison between sales and client relations, effectively resolving escalations and attending crucial client meetings. Cultivated strong cross-functional relationships and led retail operations for key retail accounts such as Ahold-Delhaize and Giant Eagle.• Successfully maintained a team campaign quality score of 99% or higher.• Oversaw teams that consistently delivered over 100% of campaign performance goals.• Streamlined onboarding processes for new retailers and clients, enhancing operational excellence.• Developed and implemented innovative projects for product and process enhancement.• Strengthened relationships across sales, product, operations, strategy, insight, and media departments.• Fostered a positive organizational culture, aligning team actions with company values.• Proficient in a suite of tools including Microsoft, Google Suites, Salesforce, JIRA, Confluence, MicroStrategy, and Smartsheet.
EDUCATION
University of Cincinnati
Bachelor of Business Administration (BBA), Marketing and Management
SKILLS
ABOUT LAUREN JUNGKUNZ
With over fifteen years of multifaceted experience in the B2B and CPGindustries, I am a seasoned Senior Manager of Campaign Delivery. My journeyhas been characterized by a deep commitment to driving organizationalsuccess through robust account management, innovative marketing strategies,and transformative leadership.At the core of my professional ethos is a strong belief in the power ofchange management, project leadership, and cultivating meaningfulrelationships both within and outside the organization. Leading teams with astrategic focus on aligning with company objectives, I have consistentlyfostered environments that prioritize collaboration and results.My expertise extends to developing and executing strategies for new productlaunches and process improvements, which has significantly enhancedscalability and execution in every role I\'ve undertaken. A key part of myapproach involves regularly assessing and optimizing team dynamics andaccount allocations to maximize performance and client service excellence.I believe in the importance of continuous professional growth anddevelopment, which I promote through regular performance reviews andmentoring. This not only enhances team capabilities but also contributes toa thriving organizational culture.My ability to establish influential cross-functional relationships has beenpivotal in fostering a cohesive and efficient work environment. This iscomplemented by my proficiency in various software tools like Microsoft andGoogle Suites, Salesforce, JIRA, Confluence, MicroStrategy, and Smartsheet,which I leverage to enhance operational efficiency and effectiveness.Throughout my career, I have been recognized for leading significantinitiatives, such as orchestrating the largest reorganization within theOperations team at Quotient and playing a crucial role in new clientonboarding. My commitment to operational excellence and customer success isevidenced by my track record of leading high-performing teams andcontributing to substantial revenue growth.I hold a Bachelor of Business Administration in Marketing and Managementfrom the University of Cincinnati, underscoring my strong academicfoundation in my field.As I continue to evolve and grow in my professional journey, I remaincommitted to driving success and fostering a positive, values-driven companyculture. I look forward to connecting with like-minded professionals andexploring new opportunities where my skills and experience can make ameaningful impact.
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