Lauren Jones
- Role
- Product Support Manager at Xandr
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Lauren Jones
If technical knowledge and business savvy had a baby who was always growing…
Experience
Product Support Manager
Jul 2019 — Present
Provide post-implementation product support to Xandr customers • Manage customer support cases, which includes verifying cases, analyzing data, isolating and diagnosing the problem, and resolving the issue where possible; this may include periodic after-hours and weekend emergency on-call support • Coordinate with Product and Engineering teams in identifying, reporting and resolving product issues • Author, edit, publish and maintain an online knowledge base of known issues/solutions • Share knowledge with Console Support team members
Skills
- Analysis
- Access
- Business Analysis
- Microsoft Excel
- Process Improvement
- Integration
- Testing
- Unix
- Software Documentation
- Crm
- Visio
- Sql
- Project Management
- Microsoft Office
- Microsoft Sql Server
- Databases
- Customer Service
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