Lauren H.
CX @ Perpay
- Role
- Cx Analyst at Perpay Inc.
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Lauren H.
I am fundamentally passionate about conducting rigorous research and analysis to understand user behavior and feedback while supporting the development of innovative and accessible products.I pivoted from non-profit & clinical work to the tech sector as a user researcher.Thanks for following along my journey!For partnership inquiries with Perpay: https://perpay.com/landing/partnerships
Experience
Cx Analyst
May 2025 — Present · Philadelphia, PA, US
Analyze customer feedback and behavioral data to uncover insights, identify experience gaps, and drive improvements across the end-to-end customer journey (Lifecycle Marketing, A/B testing, Surveys, User Interviews).
Education
The Bronx High School of Science
Advanced Regents Diploma with Honor, Mastery in Science, Mastery in Math
2015 — 2019
Haverford College
Bachelor's degree, Psychology
2019 — 2023
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