Lauren H.
Global Senior Customer Success Manager @Zensai
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WORK HISTORY
Global Senior Customer Success Manager @Zensai
Wrexham, GB
Learn, Employee Engagement and Performance Management
EDUCATION
Worcester College of Technology
CIM Professional Diploma in Marketing, Marketing
ILX Group
PRINCE2 Foundation, Project Management
ILM
Diploma, Leadership and Management Level 4
Prifysgol Aberystwyth University
BscEcon Business Studies, Business, Management, Marketing, and Related Support Services
ABOUT LAUREN H.
I help customers thrive by making technology feel more human.With over six years of experience in SaaS, HR tech, and enterprise platforms, I’ve led global initiatives that drive adoption, retention, and revenue growth—always with empathy, insight, and innovation at the core.My work spans onboarding excellence, strategic enablement, and customer-centric innovation. I’ve built training academies, influenced product roadmaps, and delivered actionable insights through tools like Microsoft Copilot and Power BI. Whether supporting HR leaders or shaping cross-functional strategy, I bring clarity, creativity, and a people-first mindset to every interaction.What I bring:Empathy & Active Listening: I connect deeply to understand what truly drives success.Curiosity & Lifelong Learning: I evolve with the tech, always asking better questions.Resilience & Flexibility: I lead calmly through change and complexity.Creative & Analytical Thinking: I solve with both heart and logic.I believe Human Success is the future of work. Technology should empower—not replace—people. My mission is to help organisations unlock the full value of their tech by putting people first.Let’s connect if you’re looking for a strategic partner who listens, leads, and delivers with purpose.
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