Lauren Goodloe-Smith

About Lauren Goodloe-Smith

My Human Resources experience spans the financial services, healthcare education, and restaurant industries. Over the years, I have found joy in leading transformation initiatives, enhancing HR policies and procedures to reduce legal risks, creating scalable programs that strengthen organizational performance and developing high performing Employee Relations teams. At Discover Financial Services, I successfully balanced the quality of employee relations matters with speed while supporting over employees. I led this turnaround by scaling the team up by 50% to decrease time to resolution, increased employee engagement, streamlined performance management processes, and implemented programs that empowered leaders and employees to embrace a culture of trust, collaboration and growth.

Experience

1. Employee Relations Leader

   Discover

   Jul 2023 — Present

   Led the Employee Relations team at Discover Financial Services, overseeing Principal ER Consultants ensuring operational compliance for investigations, performance management, reductions in force, terminations, exit interviews and policy interpretation.• Scaled the team by 50% to effectively deploy a customer first model supporting over employees across various business units. • Directed investigations related to harassment, discrimination, and retaliation, minimizing legal risks.• Developed the Open Door Program to enhance leadership capabilities and promote positive workplace relationships.• Leveraged data analytics to proactively identify and predict trends for each business unit.

Education

• Keller Graduate School of Management of DeVry University

  Master of Business Administration (MBA)

• University of Missouri-Columbia

  Bachelor of Arts (B.A.), Psychology