Lauren Foster
Configuration Management Lead @CACI International Inc
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WORK HISTORY
Configuration Management Lead @CACI International Inc
EDUCATION
American InterContinental University
Bachelor's degree, Information Technology
American InterContinental University
Associate of Arts (A.A.), Small Business Administration/Management
ABOUT LAUREN FOSTER
You will find my picture at the intersection of Process and Tools, in the book of IT Service Management (ITSM). I possess practical experience on both sides of the proverbial ITSM isle (process/tool), in both the Public and Private Sectors. I am ITIL v3 Expert, Certified Asset Management Professional, and a Technical SME. I thrive in the grey area of ITSM; process, strategy, planning, implementation, and operations. I pride myself on my ability to quickly assess the current state of operations and identify improvements that simplify and automate processes. I excel at devising roadmaps, engaging teams / people across organizations, and am easily able to drive projects to completion. Areas and Products of Expertise Project & Process Management | Staff Supervision and Development | Strategic Planning and Implementation | Service Catalog | CMDB | Continuous Improvement | Scaled Agile Framework (SAFe)| ServiceNow | BMC Remedy | BMC Atrium | BMC ADDM | Pentaho Spoon Data Integration (ETL)| MS Power BI
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