Lauren Ficken

Area General Manager @Schulte Hospitality Group

Huntsville, AL, US

Direct all aspects of hotel operations including financial performance, guest satisfaction, sales strategy, and asset preservation for 3 Hilton branded properties including Home2 Suites Decatur, Home2 Suites Madison, and Hilton Garden Inn Madison•Manage budgets, control expenditures, and drive profitability through strategic forecasting and expense reduction initiatives•Lead recruiting, onboarding, and ongoing development of staff to foster a culture of engagement, accountability, and guest-centric service•Maintain compliance with all licensing, safety, and brand standards, ensuring a secure and high-performing operation•Partner with ownership and the Schulte corporate team to achieve sales and profit targets, monitor P&L performance, and develop actionable improvement plans•Strengthen vendor and contractor relationships to optimize cost control, maintenance quality, and capital project execution•Oversee preventative maintenance and capital improvement plans to preserve the long-term value of the asset•Ensure the property consistently meets or exceeds brand expectations for service quality, cleanliness, and associate engagement

University of Nevada-Las Vegas

Bachelor’s Degree, Hospitality Administration/Management