Lauren Ferrara

About Lauren Ferrara

With over six years of experience in third-party risk management and compliance, I specialize in fostering strong client relationships and driving strategic solutions. As a Customer Success Manager at BlueVoyant, I aligned with the company’s mission of ensuring supply chain security by providing tailored, proactive support to clients. My goal is to deliver impactful results by leveraging my expertise in third-party risk governance, while promoting collaboration and trust. At BlueVoyant, I contributed to the success of our clients by enabling them to navigate complex third-party risk challenges through the implementation of innovative supply chain defense strategies. My role involves strategic planning, relationship development, and leveraging my deep understanding of SaaS platforms to ensure client goals are met. Previously, I honed my skills in customer service, retention, and process improvement during my tenure at Prevalent, where I supported clients in managing third-party risk and compliance programs.

Experience

1. Customer Success Manager - Third-party Risk Supply Chain Defense

   BlueVoyant

   May 2021 — Present · US

   In my role at BlueVoyant, I focused on enhancing customer success for a diverse portfolio, driving retention and satisfaction. By fostering trusted relationships with key stakeholders, including C-level executives, I identified opportunities for product adoption and renewals. My proactive approach and collaboration with cross-functional teams contributed to improved customer outcomes and a strong performance record.• Managed diverse portfolio of SMB to Global Enterprise customers equaling $2.5-3M in ARR, owning onboarding, adoption, and stead-state customer success• Drove improved customer outcomes and retention through proactive, trusted relationship management, and identifying opportunities for production adoption, expansion, renewals, and time-to-value• Consistently exceeded quarterly and annual performance goals, contributing to strong customer retention, satisfaction, and cross-functional team success• Served as primary point of contact and trust advisor to key stakeholders, including C-level executives, by positioning solutions to strategic and compliance goals• Lead regular cadence calls, strategic business reviews, and QBRs to deliver value, gather feedback, and strengthen long-term partnership and trust• Collaborated cross-functionally with Product, Sales, and other teams, to address customer challenges, customer advocate, and proactively mitigate risk across customer lifecycle• Delivered hands-on product training and guidance to support customer security and compliance requirements while increasing time-to-value• Leveraged Salesforce, ServiceNow, and other internal tools to track customer health, satisfaction, and workflows

Education

• East Stroudsburg University of Pennsylvania

  Bachelor's degree, Hospitality and Recreation Business Operations

  2012 — 2016

Skills

• Menu Development
• Computer Skills
• Fast Learner
• Budget Monitoring
• Creative Strategy
• Public Speaking
• Customer Service
• Budgets
• Hotels
• Inventory Management
• Restaurants
• Hospitality
• Event Planning
• Communication
• Leadership
• Catering
• Time Management
• Food
• Microsoft Word
• Food
• Health Insurance
• Bankruptcy
• Privacy Regulations
• Organization Skills
• Detail Oriented