Lauren Evans

About Lauren Evans

I help organizations reimagine how they operate, compete, and scale through cloud-powered digital transformation at Amazon Web Services (AWS).As a Senior Business Development Manager, I work shoulder-to-shoulder with leaders to identify what matters most, design solutions that meet customers where they are, and look around corners to prepare for what’s next. I focus on turning complexity into clarity—and strategy into action.With more than a decade of experience spanning sales, product development, and digital transformation, I build durable customer partnerships and lead high-impact initiatives from concept through execution. I initiate, structure, negotiate, and close new business, while expanding and renewing existing relationships to drive measurable top- and bottom-line growth.I also shape the evolution of AWS Premium Support and Managed Services by contributing to the strategic development of features and offerings that deliver differentiated, outcome-driven value for customers.I believe bold ideas win when paired with strong collaboration and relentless customer focus. I’m energized by hard problems, ambitious teams, and the opportunity to work hard, have fun, and make history at AWS.

Experience

1. Sr Business Development Manager, Aws Premium Support

   Amazon Web Services (AWS)

   Jan 2026 — Present · Chicago, IL, US

   Execute Premium Support strategy and own driving the go-to-market (GTM) efforts for Support, with the objective to increase adoption for paid support offerings amongst AWS customers while maintaining target margin performance, and using Support to accelerate AWS platform adoption for customers. Identify areas for sharpening our Support proposition (e.g. a differentiated offering, value and return on investment vs price) and design and execute controlled experiments driving commercial innovation. Engage partners to develop and pilot new Support offerings via the partner ecosystem.• Engage customers, partners, and field teams to deeply understand and measure customer value and pain points in adoption of Enterprise Support Services • Analyze drivers of Enterprise Support Services adoption and identify levers for improvement• Identify, design and execute controlled experiments in driving Enterprise Support Services adoption• Review and analyze Enterprise Support Services pricing and costing, ensuring savings are passed on to our customers• Quantify impact of Enterprise Support Services adoption on AWS Platform adoption, estimate the ROI of Support investments in accelerating AWS platform adoption• Develop and refine sales collateral, reference cases and value proofs for customers and partners• Drive commercial innovation in Support, e.g. differentiated support offerings per customer segment. In conjunction with Field Enablement, create Support related training programs and material for the field team so that they can properly articulate the Support value proposition• Work with stakeholders across Commercial/Public Sales, Premium Support, and Enterprise• Prepare and present business reviews to the senior Sales and BD management team• Drive Enterprise Support Services deals end to end with Sales

Education

• Drexel University's LeBow College of Business

  Business Administration and Management, General

• University of Wisconsin-Milwaukee

  Psychology

• Milwaukee Area Technical College

  Business Administration and Management, General