Lauren England
Tier 1 & 2 IT Operational Support Center Technician - Urgent Response @The AME Group
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WORK HISTORY
Tier 1 & 2 IT Operational Support Center Technician - Urgent Response @The AME Group
Fishers, IN, US
Diagnosed and resolved technical issues across system components, including hardware, software, and peripheral devices, ensuring minimal downtime and delivering optimal system performance for end-users. Remotely entered into individuals’ computers and into servers to help diagnose problems and provide accurate solutions. Utilized Active Directory to create and delete user accounts, as well as perform password resets. Monitored and maintained system logs and detailed documentation of system changes, configurations, and upgrades, ensuring compliance with auditing standards and enabling seamless knowledge transfer for team efficiency. Collaborated with cross-functional teams and vendors to manage hardware installations, software upgrades, and troubleshoot issues, maintaining alignment with organizational goals and timelines.
EDUCATION
Indiana State University
Bachelor of Science - BS, Cybercriminology and Security Studies
ABOUT LAUREN ENGLAND
My professional philosophy is centered around collaboration, resourcefulness, empathy, and servant leadership. I believe that the best solutions are provided through open communication and a thorough understanding of challenges and goals.
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