Lauren Eicher
Director of Service Delivery | Digital Transformation | Program Management | Wireless Infrastructure
- Role
- Director of Service Delivery at Crown Castle
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Lauren Eicher
I am a results-driven service delivery and program management leader with over 15 years of experience in the wireless infrastructure industry. Currently serving as Director of Service Delivery at Crown Castle, I lead the A&E, Permitting, and Utility Coordination teams—focused on delivering high-quality solutions tailored to customer needs—while leveraging digital transformation to drive operational efficiency and reduce costs.My expertise lies in: • Leading cross-functional teams to deliver complex projects on time and within budget • Implementing technology-driven solutions that align with business objectives • Enhancing customer satisfaction through strategic execution and innovation • Delivering program management excellence through streamlined processes and measurable KPIsI bring a strong foundation in program management, with a proven track record of consistently delivering results, optimizing service delivery models, and strengthening client relationships. My leadership approach combines strategic foresight with practical execution, ensuring alignment between delivery outcomes and business goals.I hold an MBA with a concentration in Leadership and Change Management, equipping me with the strategic insight and agility to drive organizational transformation. Passionate about innovation, operational excellence, and empowering high-performing teams, I strive to enable meaningful impact in every initiative I lead.
Experience
Director of Service Delivery
Oct 2023 — Present · Charlotte, NC, US
Education
Siena University
Bachelor of Science - BS, Finance
Queens University of Charlotte
Master of Business Administration - MBA, Concentration in Leadership & Change
Skills
- Financial Modeling
- Financial Analysis
- Forecasting
- Sarbanes-Oxley Act
- Strategic Financial Planning
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