Lauren Dignam
VP of Account Management @Sensor Tower
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WORK HISTORY
VP of Account Management @Sensor Tower
Market data, insights and analytics for mobile app ecosystem - Lead, support & manage global tech vertical analytical and customer-facing Account Managers - Responsible for retention, renewals, and upsell opportunities, with the goal to minimize customer churn, grow accounts and ensure customer satisfaction - Play a senior role with strategic accounts to add value and assist with challenging customer requests and/or escalations - Inspire and motivate direct reports (Team Directors for EMEA & US) and promote their career growth - Grow head count across key regions to continue to provide best in class service and support for Sensor Tower\'s customer base - Provide guidance and best practice for AM function globally, including but not limited to, comp plans, process and procedures (existing and new), AM specific training and development needs- Delivered on new AM and CS functions after acquisition of Pathmatics and implementation of new function roll out - Responsible for MEDDICC methodology roll out sales org wide - including development and training on new processes - Mentoring and coaching sessions for new \"mid-tier\" management team including but not limited to, performance management, transitioning from an IC to a Manager, change management and managing expectations- Management of the integration of Brand and Mobile First customers across 2 organisations and products - Delivering on ambitious upsell and cross sell goals for 2021
EDUCATION
South African Institute of Management
Post Graduate Diploma, Business, Management, Marketing, and Related Support Services
ABOUT LAUREN DIGNAM
As SVP Account Management at Sensor Tower, I\'m dedicated to championing customer success…
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