Lauren Coogans

Time to Care Programme Lead - Customer Service Group @Sky

Dunfermline, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2021 — Present

Time to Care Programme Lead - Customer Service Group @Sky

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EDUCATION

1999 — 2002

Queen Margaret University

Drama and Dramatics/Theatre Arts, General

2006 — 2008

Fife College

CIPD Training Practice , Human Resources Management and Services

2008 — 2010

Nottingham Trent University

Professional Certificate in Management , Human Resources Management and Services

SKILLS

Business ManagementOperations ManagementCustomer ServicePerformance ManagementCross-Functional Team LeadershipCustomer RelationsOutsourcingStrategyCall CentersLeadershipLeadership DevelopmentEmployee EngagementStakeholder ManagementTraining DeliveryHigh Performance TeamsCoachingProject ManagementCustomer SatisfactionCall QualityBusiness Process ImprovementChange Management

ABOUT LAUREN COOGANS

Experienced Operations Manager with a demonstrated history of working in the broadcast media industry. Skilled in Operations Management, Customer Service, Coaching, Business Management, and Employee Engagement. Strong operations professional with a Professional Certificate in Management focused in Human Resources Management and Services from Nottingham Trent University.

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Lauren Coogans — Time to Care Programme Lead - Customer Service Group at Sky in Dunfermline, GB | Unifers