Lauren Clark-Grassano
Lead Systems Engineer | Engineering Operations Manager | Endpoint Management | Electronic Music Production
- Role
- Lead Systems Engineer Operations Manager at Massive It
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Lauren Clark-Grassano
Systems Engineering Manager | Modern Device Management | Identity & Access Management | Secure Cloud SolutionsAs the Systems Engineering Manager at Massive IT, I lead the design and implementation of secure, efficient, and user-centered IT environments. I specialize in modern device management, identity and access strategies, and cloud-driven solutions that strengthen security while supporting smooth day-to-day operations for end users across Windows, macOS, iOS, and multi-tenant infrastructures.I work directly with clients to modernize their environment through cloud adoption, stronger security baselines, automation, and streamlined processes. From shared device deployments and enterprise app integrations to Microsoft 365 migrations and SSO implementations, my focus is on delivering solutions that are stable, compliant, and built for long-term growth.Alongside technical execution, I manage projects, support my team, document complex environments, and develop internal tools including AI-driven knowledge assistants that improve technician efficiency and consistency.Key Skills & ExpertiseModern Device Management (Intune, MDM & MAM)Enterprise configuration, device and application lifecycle management, security baselines, shared device profiles, app deployment, and BitLocker managementIdentity & Access Management (IAM)Azure/Entra ID, Conditional Access, SAML/SSO integrations, MFA policies, identity governance, and secure authentication architecture across multi-tenant environmentsMicrosoft 365 AdministrationAdministration and configuration of Entra, SharePoint, OneDrive, Power Automate, Exchange Online, Security & Compliance Center, Copilot readiness, and tenant-to-tenant migrationsSecurity & ComplianceMicrosoft Defender for Endpoint, firewall hardening, device protection policies, SOC2 readiness, and enforcement of compliance baselinesAutomation & Operational EfficiencyProcess improvements, AI knowledge-base copilots, lifecycle planning, documentation, and scripting-assisted deploymentsProject & Team LeadershipTechnical team management, escalation handling, multi-stage project coordination, client communication, and delivering engagements from planning through completionClient-Focused Solutions DesignEvaluating client infrastructures, validating project scopes and quotes, and recommending tailored solutions aligned with operational requirements, security standards, and long-term organizational goals.
Experience
Lead Systems Engineer Operations Manager
Mar 2024 — Present · Miami, FL, US
Education
SAE Institute North America
Audio Technology, Audio Engineeering
2012 — 2013
Florida State University
Master of Science - MS, Information Technology
2020 — 2021
Florida State University
Bachelor of Science - BS, Information Technology
2018 — 2020
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