Lauren Chinisci
Training and Development Specialist @Taskrabbit
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WORK HISTORY
Training and Development Specialist @Taskrabbit
Create high-quality content and insights-driven initiatives for Taskrabbit\'s Customer Support teams-Successfully set up and deployed Taskrabbit\'s new LMS, Sana, which involved the creation of 100+ courses and ~300 users-Effectively transferred content into and created new training content with Taskrabbit\'s existing LMS, Lessonly-Redesigned the material to be more engaging and interactive, resulting in 92% of learners rated being \"satisfied\" or \"extremely satisfied\" with their e-learning experience-Implemented impactful resources within Zendesk and Slack, with one resource garnering over 1,200 views in the first 5 months-Introduced new onboarding/offboarding processes for agents which enhanced efficiency and transparency among hiring, IT, and Operations teams-Contributed to the growing success of Dolly’s support teams, increasing CSAT scores by 30%+ in less than 12 months
EDUCATION
The University of Texas at Austin
Bachelor of Arts (BA)
ABOUT LAUREN CHINISCI
I am an authentic, ambitious, adaptable professional with a passion for connecting people, a commitment to execution, and a dedication to efficiency. I utilize these attributes to help businesses stay aligned, increase engagement and strengthen relationships. Skilled in facilitating global audiences and can work across unique cultural needs & differences.Everything done with empathy & integrity, always.
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