Lauren Carran
- Role
- Senior Client Success Manager at Smartbrief
- Location
- Fort Collins, CO, US
- LinkedIn followers
- 500 followers
About Lauren Carran
As a Senior Account Manager, I act as a liaison between clients and internal departments…
Experience
Senior Client Success Manager
Jan 2021 — Present
Coordinate the completion of multiple parallel projects on time, within budget and within scope, in a post-sale capacity. Execute cross-platform custom marketing programs rooted in digital, social, media and experiential that elevate integrated marketing and advertising sales initiatives. Maintain a strong focus on performance monitoring and recap presentations to fuel renewals to grow business opportunities with existing clients. Manage a portfolio of $8M+ in annualized contract value while providing excellent customer service to ensure client success and health.
Skills
- Nonprofits
- Advertising Operations
- Outlook
- Customer Experience
- Communication Skills
- Microsoft Excel
- Html
- Time Management
- Sales Management
- Networking
- Project Management
- Digital Marketing
- Social Media
- Management
- Microsoft Office
- Research
- Sales
- Communication
- Team Building
- Customer Service
- Data Analysis
- Sustainability
- Marketing
- Administrative Work
- Merchandising
- Teamwork
- Environmental Awareness
- Customer Satisfaction
- Visual Merchandising
- Microsoft Powerpoint
- Data Entry
- Online Advertising
- Community Outreach
- Team Leadership
- Microsoft Word
- Fashion
- Social Networking
- Retail Sales
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