Lauren Brezger

About Lauren Brezger

A Houston native, I attended Duchesne Academy of the Sacred Heart. I went on to graduate from Texas A&M University in 2015 with a Bachelor of Science in Kinesiology and a License of Athletic Training. I found my passion and love for sports working in the Texas A&M Athletic Department as a student athletic trainer from 20••••15. After graduating from Texas A&M University, I worked as a Ticketing Intern in the NFL for the Houston Texans, assisting with customer service for all season ticket members. In July 2016, I was promoted to Event Coordinator for Lone Star Sports & Entertainment, a third party marketing company responsible for the AdvoCare Texas Kickoff and the Academy Sports + Outdoors Texas Bowl. In this role, I managed all Bowl Week events, oversaw the Board of Directors, was responsible for all fan-focused promotional items and merchandise needs, and coordinated all charity related efforts and volunteer activities between the Texas Bowl and DePelchin Children’s Center, which is the Texas Bowl’s charitable beneficiary. Through the Texas Bowl’s relationship with DePelchin, I fell in love with the organization\'s mission and vision, making the transition to my current role as DePelchin’s Manager of Volunteer Services and Community Outreach in February 2018. I transitioned back into an events role at Children\'s Museum Houston in 2019 where I oversaw all Fundraising Events for the Development Department, including the Gala, Luncheon, Golf Tournament, Clay Shoot, Brunch, and Holiday Party. 2020 not only brought a worldwide pandemic, but my desire to get back into the Sports & Entertainment world. I joined the HomeTown Ticketing team as a Customer Success Manager in August of 2020 covering greater Houston, East Texas, and South Texas. Currently, in my role as Senior Customer Success Manager, I partner with strategic accounts across the nation.

Experience

1. Customer Success Manager

   Savoya

   May 2025 — Present · Houston, TX, US

   Play a pivotal role in ensuring our clients receive the highest level of service and satisfaction. I’m responsible for building and maintaining strong, long-lasting relationships with our corporate customers, ensuring their needs are met and their expectations exceeded. Client Relationship Management- Proactively engage with clients to understand their unique needs and goals- Develop and maintain strong, trusted advisory relationships with key client stakeholders- Regularly communicate with clients to gather feedback, address concerns, and ensure overall satisfaction.Account Growth- Identify opportunities for upselling and cross-selling additional services to existing clients- Collaborate with the sales team to expand the scope of services provided to clients. Reducing Customer Churn- Develop and implement strategies to identify and address factors leading to customer churn- Work closely with at-risk clients to understand their issues and provide solutions to retain their business- Analyze churn data to identify trends and propose proactive measures to minimize customer attrition. Client Training and Education- Provide clients with training and resources to maximize the value they receive from our services- Keep clients informed about new features, enhancements, and industry best practices.

Education

• Duchesne Academy of the Sacred Heart

  High School

  2006 — 2010

• Texas A&M University

  Bachelor’s Degree, Kinesiology

  2010 — 2015

Skills

• Time Management
• Social Media
• Instagram
• Sims
• Sports
• Microsoft Office
• Snapchat
• Archtics Ticketing System
• Communication
• Photoshop
• Adobe Acrobat
• Organization Skills
• Electronic Media
• Sports Management
• Facebook