Lauren-Ashley Wood

Assistant Front Office Manager @The Logan, Philadelphia\'s Hotel

Conshohocken, PA, US

Supervised the Guest Services Representatives by leading, training, mentoring, evaluating, and corrective feedback as needed.Participated and trained new hires as front desk agents.Followed specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for all shift.Conducted hotel tours for potential guests and corporate accounts to assess needs and preferences for special events, business meetings, in areas of space requirements, and amenities.Coordinated the logistics of floor planning, seating arrangements, and audio-visual set-up.Assisted in increasing revenue by changing guestroom view categories where possible to balance the house.

Cheyney University of Pennsylvania

Bachelor's degree, Political Science and Government

Community College of Philadelphia

Liberal Arts and Sciences/Liberal Studies

Lincoln University

History