Lauren Craig
Principal Customer Experience Lead @Intuit
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WORK HISTORY
Principal Customer Experience Lead @Intuit
Mountain View, CA, US
EDUCATION
Georgia Southern University
BA, Broadcasting, Communications
ABOUT LAUREN CRAIG
Over 15 years of experience as a small business leader, influencing growth through empathetic customer advocacy, experiential product creation, talent development, support operations, and client retention. Excels in the ideation of go-to-market programs and campaigns that support client onboarding and retention, brand awareness, procedural efficiency, and sales objectives. Can implement profitable platforms that ensure renewable subscription income. Proven experience in improving operations and developing SaaS systems. Expert at event production and building team culture. Dynamic business visionary who anticipates market trends, trains and develops leaders, nurtures partnerships, mentors staff, pioneers change, and consistently delivers operational excellence and profits.
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