Laurel Waites
Manager, People Operations Enablement @PwC
Signup · Get unlimited contacts
WORK HISTORY
Manager, People Operations Enablement @PwC
Tampa, FL, US
Responsible for supporting and managing People Operations BPO relationships (TCS and Infosys) from our contractual agreement to the day-to-day operations. Oversee and manage our annual SoW with PwC Canada. Supporting the operational integration of our Acceleration Centers into People Operations (Buenos Aires and Bangalore)• Accountable for overall transition management, change management and coordination of provider/client initiatives• Overall management of the delivery of services against service levels and contractual agreement• Drive consistency and standardization across providers• Identify opportunities for savings and optimization • Monitor, measure, and report of customer satisfaction via a Customer Satisfaction Survey• Financial management: Review and approve monthly provider invoices, inclusive of discounts and penalty.• Forecast annual operational costs for PwC Canada
EDUCATION
Florida State University - College of Business
Bachelor
ABOUT LAUREL WAITES
Highly motivated and driven leader with 17 years of experience in Human Resources…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.