Laurel Plummer

Manager - Customer Service Segmentation Strategy at Grainger

Role: Manager - Customer Service Segmentation Strategy at Grainger
Location: Dallas, TX, US
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Laurel Plummer

Experienced Contact Center Manager with a demonstrated history of working in the business…

Experience

Manager - Customer Service Segmentation Strategy
Grainger
Sep 1993 — Present

Education

University of Central Florida
BA
1987 — 1991

Skills

Sales Presentations
Specialized Customer Support
Industrial Distribution
Call Centers
Service Center Operations
Customer Service Management
Sap
Account Management
Change Management
Operations Management
Sap Crm
Business Process Improvement
Sap Portal
Industrial Organization
People Management
Sales Management
Team Building
Management
Customer Service Training
National Accounts
Root Cause Analysis
Engaging People
Inventory Control
Business-to-Business (B2b)
Sales Operations
Customer Retention
Human Resources
Analytical Skills
Cold Calling
Sales Process
B2b

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Laurel Plummer

Experience

Manager - Customer Service Segmentation Strategy

Education

University of Central Florida

Skills

Find verified contacts for anyone on LinkedIn