Laurel de Luca
Manager, Client Success @Intrinsic Digital Brands
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WORK HISTORY
Manager, Client Success @Intrinsic Digital Brands
Lead a portfolio of enterprise clients, driving adoption, retention, and growth across multiple industries. • Conduct quarterly business reviews with senior stakeholders to showcase ROI and align on strategy.• Collaborate cross-functionally with Sales, Onboarding, and Implementation teams to accelerate adoption. • Build scalable systems and automated workflows to support rapid growth and improve efficiency. • Mentor and manage Client Success Representatives, fostering a collaborative and high-performing culture.
EDUCATION
Florida Gulf Coast University
Bachelor's degree, Journalism, Marketing and Interdisciplinary Studies
Universitat Autònoma de Barcelona
Bachelor's degree
ABOUT LAUREL DE LUCA
I\'m a Customer Success Manager with a proven track record of driving adoption, retention, and growth across diverse industries. I manage a portfolio of enterprise clients while leading a team of Client Success Representatives, fostering a collaborative and high-performing culture. I enjoy blending strategy and technology, collaborating across teams to deliver measurable outcomes in fast-paced, high-demand industries.
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