Laurel Caston
Project Manager | SaaS Implementations | Operational Excellence & Customer Success
- Role
- Project Manager at Dynamicweb
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Laurel Caston
I am a PMP-certified, agile Project Manager focusing on e-commerce software and ERP…
Experience
Project Manager
Mar 2024 — Present · Los Angeles, CA, US
Pilot the delivery of high-impact SaaS implementations for a global eCommerce and content management solutions provider-• Manage the end-to-end lifecycle for an average of 10 SaaS projects per week, ensuring the delivery of high-stakes projects under tight deadlines.• Lead 2-3 remote, cross-functional teams of solution architects, software developers, and integration engineers to deliver project requirements on time and within budget.• Reduce customer escalations by closely controlling budgets ranging from to proactively assessing risks, clearing blockers, and driving team efficiency.• Optimize delivery for the company’s external partner team network, streamlining communications and improving project turnaround times by 5%.• Build and maintain strong relationships with dozens of internal and external stakeholders to increase engagement, reduce miscommunication, and manage conflicts.
Education
The University of Southern Mississippi
Bachelor of Arts - BA, English Language and Literature/Letters
1991 — 1995
The University of Southern Mississippi
Master of Arts - MA, English Language and Literature/Letters
1995 — 1999
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