Laura Williams

Comedy Whiz @Just The Tonic Comedy Club

Leicester, GB

Customer Experience• Strive to create the ultimate customer experience in all venues • Liaise with box Office manager to ensure customer bookings are dealt with efficiently • Website and booking engine management• Co manage the communication from acts confirming bookings• Monitor quality of feedback from customers• Ensure venues and Box Office are compliant in dealing with complaints to minimise refunds• Monitor external social presence -e.g. Trip advisor, Facebook, TwitterComedian booking • Take on board on feedback reports from sound tech\', show managers and customers• Ensure presence at Comedy Festivals and events • Welfare of comedians to be a key focus, Gather feedback from comedians on 6 monthly basis• Increase the number of shows at venues – Charity shows/ Tour shows/Open Mic nights/ Open spots• Regular brand growth meetings to drive shared output• Work alongside the owner of Just the Tonic to ensure line up\'s are fresh, relevant and excitingOperational delivery• Establish/ communicate venue targets, implement a Brand standard management program• Weekly show manager catch up\'s to ensure venue relationships are strong in venues we don\'t operate ourselves• Engagement from venue teams around comedy offer, visit venues and offer hands on support• Share vision with sound techs• Liaise with Stonegate management and advise on delivery of outstanding food and drink products during the shows to increase SPH• Liaise with 3rd party companies to ensure consistent service and price point• Ensure venues have up to date POS in site to promote shows, from design, to print, to delivery• Share best practice after winning two \'Best venue over 200 capacity\' awards at the Leicester Comedy Festival awards