Laura Wallace
SVP, Chief Engagement Officer @Desert Financial Credit Union
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WORK HISTORY
SVP, Chief Engagement Officer @Desert Financial Credit Union
I lead the strategy surrounding our branch, contact center, and business development channels along with their support and optimization teams. I design and implement strategies that drive employee and member satisfaction, increase membership and increase share of wallet for our existing membership - whether the member decides to click, call or come in. I look to drive efficiencies in order to improve the member and/or employee experience while having a positive impact to the organization.
EDUCATION
Kellogg Executive Education
Executive Scholar Certificate, Organizational Leadership
DePaul University
BA, Business/Leadership
SKILLS
ABOUT LAURA WALLACE
With over 25 years of leadership experience, I have been instrumental in designing…
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