Laura Waldron Ray
Driven, accomplished, empathetic, problem-solver striving for continuous improvement of HR\'s status quo.
- Role
- Global Customer Care Implementation Leader at Strada
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Laura Waldron Ray
I have 20 years experience in HR services with the last 10 focused on managing complex HR…
Experience
Global Customer Care Implementation Leader
Feb 2025 — Present · US
Customer Care functional lead for implementations, supporting all locations and teams- Drives key business initiatives to promote operational and client success within the businessCoaches CC implementation team - Partner with external and/or internal business partners to achieve tactical milestones and implement CC infrastructure for the project - Responsible for assessing / monitoring risk, performing risk management and mitigation plans for each project as needed, and escalating issues accordingly - Create and manage to an approved budget within each project, including weekly and/or monthly financial variance analysis - Leads the overall CC team, ensuring best practices are captured and implemented, training of the team, and the team operates at the highest levels - Responsible for articulating, disseminating, and continuously improving domain knowledge; products and services technology functionality/techniques - Ensures the CC team is executing to the highest level across clients by promoting and coaching others in a team‑oriented, collaborative environment
Education
Concord University
BA, Psychology & Sociology
1999 — 2003
Mt. View High School
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
1996 — 1999
University of Phoenix
MBA, Human Resource Management
2003 — 2006
Skills
- Personnel Management
- Vendor Management
- Performance Management
- Employee Training
- Business Process Improvement
- Process Improvement
- Hris
- Call Centers
- Training
- Employee Engagement
- Recruiting
- Outsourcing
- Benefits Administration
- Leadership
- Talent Management
- Human Resources
- Employee Benefits
- Payroll
- Bpo
- Change Management
- Coaching
- Onboarding
- New Hire Orientations
- Project Management
- Team Building
- Management
- Peoplesoft
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