Laura Wagner
M.Ed. Sport Management
- Role
- Guest Services Intern at Green Bay Packers
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Laura Wagner
Young professional in the sport industry, seeking to enhance the gameday experience for…
Experience
Guest Services Intern
Jun 2024 — Present · Green Bay, WI, US
Manage over 200 game day employees as first point of contact · Assisted with Gameday staffing assignments· Managed online learning platform content and technical issues, on Skyprep · Assisted Human Recourses with hosting job fairs· Completed department onboarding of new employees · Shadowed scheduling process for core team and event staff · Shadowed Event Operations Meetings · Work Lambeau Field Switchboard · Facilitated gameday staff continued learning, create in person and digital training sessions · Handled all staff feedback, addressed as it come in.· Created procedures & responsibilities for a new administrative role with the guest services department · Implemented new employee recognition and guest recovery programing· Enhanced accessibility services at Lambeau Field, providing education materials and added new services.
Education
Oshkosh West high School
Higher Education/Higher Education Administration
2012 — 2015
University of Minnesota
Master's degree
2021 — 2023
The University of Wisconsin La Crosse
Bachelor's degree
2015 — 2020
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