Laura T.

Engagement Product Manager @Executive Office of Technology Services and Security

Somerville, MA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2023 — Present

Engagement Product Manager @Executive Office of Technology Services and Security

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Boston, MA, US

Managed product ideation, design, agile prototyping, and delivery of Massachusetts digital products, completed pilots and prototypes for holistic end-to-end approaches to improve constituent experience in digital and non-digital ways, including the development of tooling to solve for service delivery gaps across state agencies and improve overall user experience with government services Oversaw agile cross-functional teams of UX researchers, content strategists, developers, and solutions architects to meet quarterly product goals and attain success metrics Engaged with a wide variety of stakeholders from other state agencies, federal programs, and our executive team to collaborate on products and conduct high level product visioning for future state goals. Developed strategic roadmaps and led daily standups to ensure our team met both smaller scale quarterly milestones and larger multi-year product goals.

EDUCATION

N/A

Harvard University

Master of Arts - MA, Russian, Central European, East European and Eurasian Studies

N/A

University of Virginia

Summer Language Institute, Russian Studies

N/A

St Petersburg State University

Russian Language and Literature

N/A

Boston University

Doctor of Philosophy (Ph.D.), Anthropology

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William & Mary

Bachelor of Arts, Global Studies: Russian and Post-Soviet Studies

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Massachusetts Institute of Technology

Graduate Certificate, Women, Gender, Sexuality

SKILLS

IndesignGrant WritingFacebookPublic SpeakingInternational RelationsEditingMicrosoft OfficeWordAdministrative SupportResearchData AnalysisOutlookAdministrative AssistantsTeaching English as a Second LanguageProgram DevelopmentPowerpointMicrosoft ExcelTranslationNon-ProfitsExcelProgram EvaluationIntercultural CommunicationLiteratureFrenchMicrosoft WordInternational DevelopmentEnglishEvent PlanningPolicy AnalysisData EntryCommunity OutreachTeachingWritingProposal WritingNonprofitsPolitical ScienceRussian

ABOUT LAURA T.

Professional self-motivated individual with excellent interpersonal and effective communication skills with 7+ years of extensive experience in management and research contributing to organizational success- Proven track record of uncovering user insights and translating them into actionable recommendations- Expertise in designing and conducting usability studies, and research, as well as analyzing and synthesizing data to inform product design decisions- Expertise in managing all aspects of a project throughout its lifecycle from concept to delivery, including identifying risks and possible roadblocks, as well as ongoing maintenance and enhancements- Strong track record of adapting to complex situations.Experience in extracting insights and offering solutions in health, crisis intervention and among individuals and communities facing violence and inequity. Focus areas include higher education, equity, gender, health policy, and Eurasia.

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Laura T. — Engagement Product Manager at Executive Office of Technology Services and Security in Somerville, MA, US | Unifers