Laura Hedges

Recreation Service Representative @The City of Belleville

Belleville, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2012 — Present

Recreation Service Representative @The City of Belleville

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Apply well-rounded customer service skills while working at the front counter and answering phones responding to inquiries relating to all City business. Promote City-wide facility usage and recreation programs. Maintain accurate records / information. Book facilities. Process program registrations and membership accounts to include customer account adjustments. Create training manuals for Recreation software, Procedures documents and manuals for Class and train new staff- Gained content knowledge of the CUPE collective agreement specific to Local 907- Volunteer on City United Way Fundraising Committee

EDUCATION

2015 — 2015

Canadian Red Cross

First Aid/CPR/AED, First Aid & CPR

N/A

C.M.L. Snider School

Elementary School Diploma

1999 — 2003

PECI

OSS Diploma, University Stream

2005 — 2008

Loyalist College

Business, Advanced Diploma: Business Administration and Human Resources

SKILLS

Analytical AbilitiesClaims ManagementManagementTeam BuildingRenewable EnergyWeb DevelopmentAccessible DocumentsSocial Media MarketingCustomer Solutions SpecialistMultidisciplinary Team ExperienceTime ManagementEntrepreneurshipCommunication/ MediaNegotiationStrong Negotiation and Communication SkillsAnalytical/ Problem Solving SkillsCustomer ServiceAbility to Work in a Fast Paced EnvironmentProgram ManagementDocument SolutionsAdvanced Skills in Word Processing and Spreadsheet SoftwareExcellent Public Relations SkillsProficient CommunicatorSolar EnergyStrong Customer Service and Interpersonal SkillsMarketing ResearchLeadership/ Showing InitiativeCustomer Relationship ManagementSound Knowledge of Financial Practices Within Municipal GovernmentTeamworkSelf Motivated & ProactiveGoogle AnalyticsProposal WritingTechnical SkillsMicrofitQuick Thinker, Able to Synthesize Information QuicklyPassionate for Customer SatisfactionStrategic PlanningStrong Organization SkillsAdobe Contribute

ABOUT LAURA HEDGES

Global business mindset, I am a forward thinker who is Interested in sustainable development, ethically sourced goods and and renewable energy technologies.Administrative support professional that works with multiple executives, and is familiar with all parts of the business. I learned about the need for Geothermal and Solar industries in our Country while working in Sales & Marketing for Cleave Energy Inc.Technology adeptSocial Media Marketing: Create Facebook pages for businessFamiliar with Online tools such as: Linkedin, Hootshoot, Twitter, Youtube, Facebook, Google analytics, Hubspot. Website Development: Updating current pages, developing design outlines for new pages, building new pages in HTML / CMS / Flash Content Video to web streaming, using YouTube to position video content onlineProject Management. Working with a team from design to launch to research and develop a video that captures The Economic Evolution of Prince Edward CountySpecialties: Multiple Social Media Platforms: Set up and maintained as part of a Marketing Strategy in conjunction with an external website. Familiar with: LinkedIn, Hootsuite, Twitter, Flickr, YouTube, Facebook pages for business, Google apps, Google analytics, etc.Benefit to Employers through integrating this new technology into daily business activitiesConnect to customers faster through Facebook Pages, Social Ads, and Beacon. Ability to track all website hits and generate reports based on any parameters.

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Laura Hedges — Recreation Service Representative at The City of Belleville in Belleville, ON, CA | Unifers