Laura Scott
Chief Operating Officer @Dialect Communications
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WORK HISTORY
Chief Operating Officer @Dialect Communications
Building an innovate, technology lead and people first operation creating personalised CX / customer service solutions for FinTechs and FS organisations in Europe, US and MENA
EDUCATION
Emmanuel College
GCSEs & A Levels
Northumbria University
BA(Hons), Marketing Management
ABOUT LAURA SCOTT
Delivering tangible results.continually encouraging positive change and continuous operational improvements through the evolution of processes, technology and people. Extensive experience in supporting growth in scale ups and building new start ups. Passionate about technology and people working together and combining the two seamlessly. Advocate of customer service and the overall contact centre industry coupled with how we can improve CX for Fintechs and FS speaking at events and panels on the topics. Highly experienced with a diverse set of experience in Technical Productand Operations all rounder with over 12 years of experience in the FinTech, Cards, and Payments in the UK, EU & UAE; putting customers and end users at the core. Experience in both scale ups and start ups driving operational and product excellence through processes, procedures and adapting quickly to change supported by building high performing teams- I thrive in fast paced, quick to adapt, organisations and problem solving is my forte 🧩 building out successful teams who deliver results. Strategic product design : designed and delivered global software solutions to support financial services products for B2C, B2B and B2B2C users. Skilled in Business and Operational Strategy/ Planning, Product Development, Technical and Non Technical Project Management, OD, Business Development, Customer Service Excellence (Contact Centre & CX solutions - Amazon Connect) marketing, start up, and scaling operations.
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