Laura Unruh
- Role
- Manager, Sales Support & Customer Service at Tower Semiconductor
- Location
- Santa Cruz, CA, US
- LinkedIn followers
- 500 followers
About Laura Unruh
Highly ambitious, enthusiastic and self-motivated Sr. Sales Support Specialist / Business…
Experience
Manager, Sales Support & Customer Service
Dec 2016 — Present
Reporting directly to our Sr. VP of WW Sales and supporting 5 Sr. Level Sales Directors in this challenging role. I work as the liaison between US customers and our support teams in Israel, Japan, TX and Southern California. Manage and help to prevent customer issues, working on resolutions and as ongoing support for our key customer base. Manage all inside sales activities including: Complex quote generation and distribution to customers, tracking and managing quotes given, tracking purchase orders and shipments, ensuring compliance with service agreements. Account management in SFDC, acquiring a monthly forecast from customers, forecast entry and analysis, setup of new customers. Providing support to our lead inside sales team in areas of customer queries, legal documentation and regulatory compliance. Developing and helping to implement ways to improve process flows in this growing company.
Education
Cabrillo College
Associate of Arts (A.A.), General Education
1991 — 1996
San Lorenzo Valley High School
High School Diploma, General Studies
1987 — 1991
University of California, Santa Cruz
Bachelor, Sociology/Women's Studies
1996 — 1999
Skills
- New Business Development
- Business Process Improvement
- Account Management
- Government
- State Tax
- Leadership
- Microsoft Powerpoint
- Sap Products
- Financial Reporting
- Customer Satisfaction
- Business Development
- Sales
- Risk Assessment
- Sap
- Management
- Tax-Exempt
- Process Improvement
- Sales Operations
- Supervisory Skills
- Microsoft Office
- Microsoft Excel
- Business Process
- Tax Compliance
- Operations Management
- Product Management
- Customer Service
- Accounting
- Business Process Analyst
- Powerpoint
- Semiconductors
- Cross-Functional Team Leadership
- Manufacturing
- Program Management
- Sales Tax
- Sales Management
- Semiconductor Industry
- Salesforce.com
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